Cargo Insurance

Safe shipping for sustainable business

Looking to insure your cargo?

Flexible plans for any type of business

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Types of

Cargo Insurance

Oona offers many types of cargo insurance, each desires to address various coverages needed.

Policy used

  • Institute Cargo Clause (ICC) ABC
    This policy is an international standard used for international shipments (export/import)
  • Indonesian Freight Insurance Standard Policy (PSAPBI)
    This policy is used for national/local shipments such as inland transit or inter-island shipping in Indonesia. There are guarantees in PSAPBI available, namely:

Coverage 1

  • The most extensive PSAPBI policy coverage, because it covers all risks except for the risks mentioned in the exceptions.

Coverage 2

  • It is a 'named perils policy' in which the risks covered are clearly stated in the policy.

Coverage 3

  • It is a 'named perils policy' in which the risks covered are less than Coverage 1 and Coverage 2 PSAPBI.
Comparation Table

Coverage and Benefits

Compare the various coverage and benefits of each cargo insurance solution and choose the best one for you.


Fire or explosion

Ship aground, stranded, sunk, or overturned

Ground transportation equipment crashes or crashes, overturns, or derails

Ship-to-ship collision, ship-to-ship collision or collision with any other object except water

Unloading of goods at the emergency port

Earthquake, tsunami, volcanic eruption or lightning strike

Sacrifice for general losses at sea (general average sacrifice)

Jettison, goods swept by the waves into the sea

Entry of sea water, lake water or river water into the means of transportation, ships, ship holds, containers, car boxes or storage areas outside the ship or land transportation equipment

Total loss per boulder, due to being thrown or falling overboard during the loading or unloading of goods to or from the ship

Coverage 2

Coverage 3

Insurance protection can be extended to protection against risks of riots and civil commotion.


24/7 Assistance Service

You can more easily get product information and insurance policies, reporting claims, through Oona WhatsApp Business

Oona’s Other Insurance Solutions

Oona's commitment is to provide protection against the risk of loss, with various types of coverage, such as Fire Insurance, Property Insurance, Motor Vehicle Insurance, Travel Insurance, Liability Insurance, Cargo Insurance, Heavy Equipment Insurance, and Health Insurance.


Claim Report

Immediately contact Oona Integrated Claims via the Call Center, WhatsApp Business, Email, or via the Website no later than 7 (seven) calendar days after the loss and/or damage occurs.

Complete the claim document and fill out the claim form, accompanied by a detailed report regarding the cause of the damage/loss.

Claim Payment is within 30 (thirty) calendar days from the existence of a written agreement, or certainty regarding the amount of claims to be paid.

Report a Claim


How to buy a Cargo Insurance product?

You can contact the Marketing Team at the Oona Branch and Marketing Office. You can find a list of addresses and telephone numbers of Oona Marketing and Branch Offices on the Customer Support page.

Apart from that, you can also fill in your personal data in the form on the Cargo Insurance product page, and we will contact you soon.

How long is the coverage period provided by the Cargo Insurance?

This coverage starts from the time the insured goods leave the warehouse or storage place mentioned in the Policy Schedule to start the trip, continues for the duration of the reasonable journey and ends on:

1. when the goods are handed over at the recipient's warehouse or at another final warehouse or storage place at the destination mentioned in the Policy Schedule;
2. when the goods are handed over at the warehouse or other storage place chosen by the Insured either before or at the destination mentioned in the Policy Schedule, which are used for:
-off-site storage,
-or allocation or distribution, or when the time expires 7 (seven) days after the goods have been unloaded from the ship at the last port of discharge; whichever happened first.

How to pay the Cargo Insurance premium?

Payment of Cargo Insurance premiums can be made by cash, check, giro, transfer or by other methods agreed upon.

What should I do if my shipment is lost or damaged?

You can fill out the Cargo Insurance Claim Reporting form which is available on the Claim Report form on the Claim Report page on the Oona website. For claims submission and further information, please contact the 24-hour Call Center at (021) 280 90111.

If you have difficulty filling out the claim reporting form, for those of you who are in the Jakarta area, you can directly contact the Oona Integrated Claims section at number (021) 4585 1018 or via SMS to number 087782828121. Meanwhile, for those of you who are outside the area of Jakarta, you can contact the nearest Oona Branch Offices. Click on the Customer Support page to get information about Oona Branch Offices. The Customer's obligations in the event of loss and/or damage can be seen in the Policy Wording.

When can I submit a claim after the policy is activated?

The customer can submit a claim after the policy is activated, as long as the policy is still valid.

How long does it take to process a claim?

Payment of compensation within 30 (thirty) calendar days from the date of the agreement.

After I submit a claim, how can I monitor my claim process?

To find out the status of your claim, you can fill out the form on the Claim Status page.

What should I do if my policy is lost or damaged?

Immediately contact the nearest Branch and Marketing Office, by bringing a letter of loss, or by calling the 24-hour Call Center at (021) 280 90111 which will assist you in arranging a duplicate policy.


You can see more complete information on the Insurance Policy that you have, which consists of a Policy Summary and Policy Terms (policy wording). These documents contain everything that is guaranteed and what is not guaranteed in your insurance policy. The Policy Summary contains details about the policyholder, the risk insured, the period of insurance and details of the insurance premium.

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