

Immediately contact Oona Integrated Claims via the Call Center, WhatsApp Business, Email, or via the Website no later than 7 (seven) calendar days after the loss and/or damage occurs


Complete the claim document and fill out the claim form, accompanied by a detailed report regarding the cause of the damage/loss.


Payment of compensation within 30 (thirty) calendar days from the existence of a written agreement, or certainty regarding the amount of claims to be paid.