Travel Insurance

Comprehensive protection for all trips

Looking to insure your travels?

Explore the world, hassle-free.

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Types of

Home Insurance

OONA offers many types of travel insurance, each desires to address various coverages needed.

Single Trip Policy

  • Round trip, from and back to Indonesia
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One way Trip Policy

  • Travel from Indonesia but not planning to return to Indonesia.
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Already Traveling Policy

  • Trip that have started before the policy period begins.
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Annual Policy

  • Unlimited number of trips, within one year of the insurance period.
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Comparation Table

Coverage and Benefits

Compare the various coverage and benefits of each of our travel insurance and choose what's best for you.

policy holder: individual/corporate
Individual

Insured: policy holder or his/her family

family

Insured: policy holder & spouse & child (not limited)

mild 2 plus

Insured: group 2-10 per policy, decrease individual premium 25%

group

Insured: group >10 per policy, decrease individual premium 30%

single trip

  • Ends when policy expiry date or insured return home
  • < 70y.o max 365 days
  • >=70y.o max 60days

>= 70 years old can’t take out

>= 70 years old can’t take out

>= 70 years old can’t take out

One Way

  • From indonesia but not intended to return
  • Medical expenses only due to accident
  • worldwide & ASPAC

>= 70 years old can’t take out

>= 70 years old can’t take out

>= 70 years old can’t take out

already travelling

  • Purchase can’t be more than 3 days after leave indonesia (not apply to domestic travel )
  • Waiting period 72 hours
  • Not cover period for trip cancellation and alteration
  • Other TC & Premium single trip

>= 70 years old can’t take out

annual policy

  • Max 90/180 days per trip
  • will apply to policy holder And spouse whilst travelling independently
  • worldwide and domestic
  • >= 70 years old cant take out

Additional Coverage*:

*Optional with additional premium

KAMI SIAP MEMBANTU ANDA

Worldwide 24/7 Assistance Service

Regarding Travel Insurance protection, you can make a report to get emergency assistance wherever you are.

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OONA’s Other Insurance Solutions

OONA's commitment is to provide protection against the risk of loss, with various types of coverage, such as Fire Insurance, Property Insurance, Motor Vehicle Insurance, Travel Insurance, Liability Insurance, Cargo Insurance, Heavy Equipment Insurance, and Health Insurance.

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Emergency Assistance

Call 24/7 Emergency Support as soon as you have an emergency that requires OONA's assistance.

You will be asked to provide important documents such as: policy certificate, passport copy, and other documents required to verify eligibility.

OONA will accompany you by telephone while waiting for confirmation from the service provider until assistance is provided efficiently.

Report a claim

FAQ

How to buy Travel Insurance products?

You can contact the Marketing Team at the OONA Insurance Branch and Marketing Office. You can find a list of addresses and telephone numbers of OONA Insurance Marketing and Branch Offices on the Customer Support page.

Apart from that, you can also fill in your personal data in the form on the Travel Insurance product page, and we will contact you soon.

How to pay Travel Insurance premium?

Payment of Cargo Insurance premiums can be made by cash, check, giro, transfer or by other methods agreed upon.

How long is the grace period?

This policy does not have a premium payment grace period. If the Policy Holder chooses a short term Policy, the premium must be paid in full before the Policy's effective date; If the Policy Holder chooses an annual Policy, the payment grace period is thirty (30) days from the Policy issuance date.

What should I do if there is a loss or emergency while traveling?

You can fill out the Claim Reporting form found on the Claim Reporting page on the OONA website. For claims submission and further information, please contact the 24-hour Call Center at number (021) 280 90111.

If you have difficulty filling out the claim reporting form, for those of you who are in the Jakarta area, you can directly contact the OONA Integrated Claims section at number (021) 4585 1018 or via SMS to number 087782828121. Meanwhile, for those of you who are outside the Jakarta area, You can contact the nearest branch of OONA Insurance. Click on the Customer Support page to get information about OONA branches. The Customer's obligations in the event of loss and/or damage can be seen in the Policy Wording.

When can I submit a claim after the policy is activated?

The customer can submit a claim after the policy is activated, as long as the policy is still valid.

How long does it take to process a claim?

Payment of claims can be made within 14 (fourteen) working days or no later than 30 (thirty) calendar days from the existence of a written agreement between OONA and the Insured or certainty regarding the amount of compensation to be paid.

After I submit a claim, how can I monitor my claim process?

To find out the status of your claim, you can fill out the form on the Claim Status page.

What should I do if my policy is lost or damaged?

Immediately contact the nearest Branch and Marketing Office, by bringing a letter of loss, or by calling the 24-hour Call Center at number (021) 280 90111 which will assist you in arranging a duplicate policy.

DISCLAIMER

You can see more complete information on the Insurance Policy that you have, which consists of a Policy Summary and Policy Terms (policy wording). These documents contain everything that is guaranteed and what is not guaranteed in your insurance policy. The Policy Summary contains details about the policyholder, the risk insured, the period of insurance and details of the insurance premium.

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