Motor Vehicle Insurance

You can contact the Marketing Team at the OONA Insurance Branch and Marketing Office. You can find a list of addresses and telephone numbers of OONA Insurance Marketing and Branch Offices on the Head Office & Branches page.

Apart from that, you can also fill in your personal data in the form on the Vehicle Insurance product page, and we will contact you soon.

You must prepare documents in the form of an identity card, vehicle registration certificate (STNK), and vehicle ownership documents (BPKB). For more complete information, the OONA marketing team will assist you in the process of applying for an OONA Motor Vehicle Insurance policy.

The coverage provided by OONA Motor Vehicle Vehicle Insurance is for a period of 12 (twelve) months.

Payment of OONA Motor Vehicle Insurance premiums can be made by:

1. Bank Transfers
2. Full Payment using Credit Cards and Debit Cards from all issuing banks
3. 0% installment with tenors of 3, 6 and 12 months, using the Bank BCA and the Bank Mandiri Credit Cards

The grace period for premium payments is 30 days from the start of insurance coverage.

You can fill out the Vehicle Claim Report form on the Claim Report page on the OONA website. For claims submission and further information, please contact the 24-hour Call Center at (021) 280 90111.

If you have difficulty filling out the claim reporting form, for those of you who are in the Jakarta area, you can directly contact the OONA Integrated Claims section at number (021) 4585 1018 or via SMS to number 087782828121. Meanwhile, for those of you who are outside the area of Jakarta, you can contact the nearest OONA Branch Offices. Click on the Customer Support page to get information about OONA Branch Offices. The Customer's obligations in the event of loss and/or damage can be seen in the Policy Wording.

The customer can submit a claim after the policy is activated, as long as the policy is still valid.

OONA will complete the payment of compensation within 30 (thirty) calendar days from the existence of a written agreement between OONA and the Customer regarding the amount of compensation to be paid.

To find out the location and/or status of your claim, you can fill out the form on the Check Claim Report Status page.

You can find a list of OONA partner workshops on the Partner Workshops page.

Immediately contact the nearest Branch and Marketing Office, by bringing a letter of loss, or by calling the 24-hour Call Center at (021) 280 90111 which will assist you in arranging a duplicate policy.