You must prepare documents in the form of an identity card, vehicle registration certificate (STNK), and vehicle ownership documents (BPKB). For more complete information, the OONA marketing team will assist you in the process of applying for an OONA Motor Vehicle Insurance policy.

You can contact the Marketing Team at the OONA Insurance Branch and Marketing Office. You can find a list of addresses and telephone numbers of OONA Insurance Marketing and Branch Offices on the Head Office & Branches page.

Apart from that, you can also fill in your personal data in the form on the Vehicle Insurance product page, and we will contact you soon.

You can fill out the Vehicle Claim Report form on the Claim Report page on the OONA website. For claims submission and further information, please contact the 24-hour Call Center at (021) 806 76655.

If you have difficulty filling out the claim reporting form, for those of you who are in the Jakarta area, you can directly contact the OONA Integrated Claims section at number (021) 4585 1018 or via SMS to  number 087782828121. Meanwhile, for those of you who are outside the area of Jakarta, you can contact  the nearest OONA Branch Offices. Click on the Customer Support page to get information about OONA Branch Offices. The Customer's obligations in the event of loss and/or damage can be seen in the Policy Wording.

The grace period for premium payments is 30 days from the start of insurance coverage.

Payment of OONA Motor Vehicle Insurance premiums can be made by: 

• Bank Transfers

• Full Payment using Credit Cards and Debit Cards from all issuing banks
  

• 0% installment with tenors of 3, 6 and 12 months, using the Bank BCA and the Bank Mandiri Credit Cards

The coverage provided by OONA Motor Vehicle Insurance is for a period of 12 (twelve) months.

You can find a list of OONA partner workshops on the Partner Workshops page.

To find out the location and/or status of your claim, you can fill out the form on the Check Claim Report Status page.

Immediately contact the nearest Branch and Marketing Office, by bringing a letter of loss, or by calling the 24-hour Call Center at 085873950250 which will assist you in arranging a duplicate policy.

OONA will complete the payment of compensation within 30 (thirty) calendar days from the existence of a written agreement between OONA and the Customer regarding the amount of compensation to be paid.

You can fill out the Health Claim Reporting form found on the Claim Reporting page on the OONA website. To submit a claim and further information, please contact the 24-hour Call Center at (021) 280 90123. You can also submit a claim through the OONA Health Apps.

Payment of Health Insurance or Personal Accident Insurance premiums can be made by:

• Bank transfers

• Full Payment using Credit Cards and Debit Cards from all issuing banks

The coverage provided by Health Insurance is for a period of 12 (twelve) months.

Immediately contact the nearest Branch and Marketing Office, by bringing a letter of loss, or by calling the 24-hour Call Center at 085873950250 which will assist you in arranging a duplicate policy.

You can contact the Marketing Team at the OONA Insurance Branch and Marketing Office. You can find a list of addresses and telephone numbers of OONA Insurance Marketing and Branch Offices on the Customer Support page. In addition, you can also fill in your personal data in the form on the Health Insurance and Personal Accident Insurance product pages, and we will contact you soon.

You can find a list of OONA Health Provider on the Hospitals Partners page.

The customer can submit a claim after the policy is activated, as long as the policy is still valid.

You can fill out the Claim Reporting form found on the Claim Reporting page on the OONA website. For claims submission and further information, please contact the 24-hour Call Center at (021) 806 76655.

If you have difficulty filling out the claim reporting form, for those of you who are in the Jakarta area, you can directly contact the OONA Integrated Claims section at number (021) 4585 1018 or via SMS to number 087782828121. Meanwhile, for those of you who are outside the Jakarta area, You can contact the nearest branch of OONA Insurance. Click on the Customer Support page to get information about OONA branches. The Customer's obligations in the event of loss and/or damage can be seen in the Policy Wording.

This policy does not have a premium payment grace period. If the Policy Holder chooses a short term Policy, the premium must be paid in full before the Policy's effective date; If the Policy Holder chooses an annual Policy, the payment grace period is thirty (30) days from the Policy issuance date.

Immediately contact the nearest Branch and Marketing Office, by bringing a letter of loss, or by calling the 24-hour Call Center at 085873950250 which will assist you in arranging a duplicate policy.

Payment of Cargo Insurance premiums can be made by cash, check, giro, transfer or by other methods agreed upon:

• Cash through the cashier at OONA head office
• Transfer via bank to OONA account
  
• Through a check/giro/bank draft addressed to OONA.

To find out the status of your claim, you can fill out the form on the Claim Status page.

You can contact the Marketing Team at the OONA Insurance Branch and Marketing Office. You can find a list of addresses and telephone numbers of OONA Insurance Marketing and Branch Offices on the Customer Support page.

Apart from that, you can also fill in your personal data in the form on the Travel Insurance product page, and we will contact you soon.

Payment of claims can be made within 14 (fourteen) working days or no later than 30 (thirty) calendar days from the existence of a written agreement between OONA and the Insured or certainty regarding the amount of compensation to be paid.

The customer can submit a claim after the policy is activated, as long as the policy is still valid.

All passes will be sent to you, and then you may then choose to send it to your registered travel companion, who will be able to access the lounge, with or without your physical presence, as long as they has the lounge pass with them.

A deleted email cannot be resent, but you will still be able to access the lounge pass in the SMS also sent to you.

The email containing the premium airport lounge pass will contain instructions for locating the available lounges in the airport. Lounge information will also be included in the SMS notification to your registered mobile number. This will be helpful to cardholders who do not have data service on their mobile phone when travelling.

We cover you for up to four (4) flights. All you need to do is to provide your flight details including departure airport, flight number and flight date.

Should you have further concerns, you can email us at travel@pacifico-assistance.co.id or call us at  (+6221) 28090100.

This product may not be available if any of these things happen: 

• You try to register a flight less than 2 hours prior to the flight's scheduled departure. 

• There are no lounges which are part of the LoungeKeyTM network available at the airport you are departing from. 

• Flight data is not available for the airline/flight. Please see ‘How is a delay calculated?’

As much as we want to, we are sure you’d like to hop on your flight as soon as it is ready. Once the lounge pass is issued to a passenger, it will be valid for 24-hours.

There is no restriction on permissible circumstances for a delay. Lounge passes will be provided if a flight is formally reported by the airline as being delayed by an hour or more within a 24-hour period.

Together with your premium airport lounge access, we also cover you for injuries or death (oh no!) occurring during one way or round trip between point of departure and destination, while riding as a passenger, on or boarding or alighting from a licensed air public conveyance, when: 

• Going to the airport for the purpose of boarding a scheduled common carrier aircraft.

• At the airport terminal itself.

• Leaving directly from an airport after alighting from such aircraft until the next destination is reached.

Nobody likes flight delays and so here we are turning your dismay to delight! This cool insurance covers your premium airport lounge access when you get flight delays exceeding 60 (sixty) minutes.

The lounge passes can only be issued if the airline accurately reports the delay to FlightStats. If this does not occur, the delay is not captured to trigger the system to issue the lounge passes.

This highly depends on which flights you included. Our Smart Flight Delay covers you for up to four (4) flights.

This product is a flight delay cover only, hence cancelled flights are not covered.

Your data safety and security are our utmost concern. See here our Internet Insurance Security Arrangements Policy. You may also read our Terms & Conditions here.

We must admit! This is a win for the airlines, and in this instance, your flight is on time, so hooray! The Smart Flight Delay will not kick in, as your flight was on time.

You can pay the Smart Flight Delay Insurance using virtual account.

Unfortunately, no cancellations are allowed after you have purchased the product.

You and/or your travel companions might be denied entry to a lounge, even with the lounge passes, if any of the following happens: 

• The lounge is closed when the delay occurs. In this case, please approach one of the alternative listed lounges if available. 

• The lounge is already at full capacity. In this case, please approach alternative lounges if available. 

• The passenger’s name on the boarding pass does not match the name on the lounge pass. Unfortunately, in this case, no alternative offer will be available. 

• You or your travel companion does not meet the lounge terms and conditions (such as minimum age or dress code). In this case, please approach alternative lounges if available.

Unfortunately, we do not cover this if the airline has been responsible and has informed you about the delay in advance.

All you need are your flight details and your information seen in your passport, and you’re good to go!

Unfortunately, no changes are allowed after you have purchased the product.

Nah, we are done with paper! At Oona, we pride ourselves on making customer experience simple and easy. In case your flight is delayed, we automatically send you your premium airport lounge access voucher via your registered email and SMS. 

If you have registered travel companion/s, you will receive multiple PDF attachments in a single email, each PDF being a lounge pass for each passenger. Each PDF contains a LoungeKeyTM pass with a unique QR code that provides access to the participating lounges at your airport.

We gotchu! To be technical about it, delays are based on ‘gate’ delay reporting from airlines and airports to FlightStats (a third-party flight data tracker). FlightStats will report all delays to the system and the lounge passes are only triggered once a delay reaches or exceeds the 60 minutes delay time.

Good thing we got you covered! You may choose to present either the QR code you received in your email or the SMS code at the lounge for entry. You may also be required to present your boarding pass and passport for verification.

You can buy and get covered up to two (2) hours before the scheduled flight departure time.

Where will your feet take you next! You can enjoy your premium lounge access at over 1.000 airport lounge locations worldwide. Whether in Japan, Bahamas or the United States!