Experience Trustworthy Claims

Improving the claim process for a better customer experience.

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700K++

Claims Settled

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2300++

Health Providers

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600++

Authorized Workshops

How to file a claim?

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How to file a claim?

  • Before you claim

    Prepare and collate all the required documents and claim details for submission. Click here to see the required documents.

    1
  • Submitting the claim

    Fill out the online claim form and upload the required documents online.

    Make a Claim

    Other Ways to File a Claim 

    2
  • Track your claim

    Claim result will be informed within 5 business days upon submissions of all required documents to Oona.

    3
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Testimonial

What people have to say about our claims process

“Thank you as the claim process has been smooth and handled professionally“

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Jiang - PT Matsugi Indonesia (Surabaya)

“The claims service is very fast. At the time of claim submission, the Work Order (Surat Perintah Kerja) is issued within 1 hour.“

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Edwin (Jakarta)

“When filing a claim for my home insurance, I was delighted to be promptly assisted. I am satisfied with the service provided. I feel comfortable and secure!"

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Debby Sahertian (Jakarta)

Got a Question?

We do our best to respond in a timely fashion.

How long is the coverage period provided by the Cargo Insurance?

Answer

This coverage starts from the time the insured goods leave the warehouse or storage place mentioned in the Policy Schedule to start the trip, continues for the duration of the reasonable journey and ends on:

1. when the goods are handed over at the recipient's warehouse or at another final warehouse or storage place at the destination mentioned in the Policy Schedule;
2. when the goods are handed over at the warehouse or other storage place chosen by the Insured either before or at the destination mentioned in the Policy Schedule, which are used for:
-off-site storage,
-or allocation or distribution, or when the time expires 7 (seven) days after the goods have been unloaded from the ship at the last port of discharge; whichever happened first.

Questions
How long is the coverage period provided by the Cargo Insurance?
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After I submit a claim, how can I monitor my claim process?

Answer

To find out the status of your claim, you can fill out the form on the Claim Status page.

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After I submit a claim, how can I monitor my claim process?
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What should I do if my policy is lost or damaged?

Answer

Immediately contact the nearest Branch and Marketing Office, by bringing a letter of loss, or by calling the 24-hour Call Center at (021) 280 90111 which will assist you in arranging a duplicate policy.

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How to pay the Cargo Insurance premium?

Answer

Payment of Cargo Insurance premiums can be made by cash, check, giro, transfer or by other methods agreed upon.

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How long does it take to process a claim?

Answer

Payment of compensation within 30 (thirty) calendar days from the date of the agreement.

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How long does it take to process a claim?
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