OVERVIEW

Travel boundless with peace of mind

Oona offers a wide range of coverage options to suit your unique travel needs, including Covid-19 coverage for worry-free travels

Product

Explore a variety of protection plans tailored to meet your specific needs

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International Travel

Medical Expenses up to IDR 2.5 billion

Baggage Delay Compensation up to IDR 3 million

Travel Delay Compensation up to IDR 4 million

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Domestic Travel

Medical Expenses up to IDR 200 million

Baggage Delay Compensation up to IDR 1 million

Travel Delay Compensation up to IDR 1 million

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Flight Delay

Instant Lounge access

Only 60 minutes threshold

No claims submission necessary

Why choose Oona?

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Worldwide 24/7 Assistance Service

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Covid-19 Extension

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Comprehensive Emergency and Medical Coverage

Got a Question?

Explore our FAQ page to find all the information you need.

What does travel insurance cover?

Answer

Travel insurance coverage varies depending on the terms of the specific product or policy. Generally, common coverages include: 

 

Trip Cancellation: Compensation for travel expenses already paid if canceled due to illness, accident, or unexpected events.  

 

Emergency Medical Evacuation: Costs of evacuation to medical facilities or repatriation to the home country if necessary.

 

Emergency Medical Expenses: Protection for emergency medical treatment costs, including hospitalization and medication.

 

Baggage Insurance: Compensation for loss or damage to personal belongings during the trip.For example, lost luggage.

 

Flight Delay: Compensation for additional costs arising from flight delays, such as accommodation or transportation tickets.

 

Personal Accident Insurance: Protection against the risk of accidents leading to injury or death.

 

 

Legal Protection: Assistance and legal consultation during the trip.

 

 

Travel insurance is available for a single trip or as an annual policy for multiple trips. Make sure you understand the terms of the policy to ensure it meets your needs.

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What is meant by travel insurance?

Answer

Travel insurance is one form of insurance that offers financial protection from various risks when you are travelling. This includes trip cancellation, baggage issues, flight delays, to medical evacuation while you are traveling.    

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Do you need to buy travel insurance?

Answer

The decision to buy travel insurance depends on various factors, including the destination of your trip, the type of activities you will be doing, your health and a number of other personal considerations.

 

Every trip is unique and so are your needs. Take time to reflect on the risks and personal needs before departing.

 

Travel insurance from Oona is ready to be a faithful companion that ensures your journey is safer and more comfortable.

 

Purchase Oona Travel Insurance Online for peace of mind on every trip.

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Is travel insurance mandatory?

Answer

There is no global requirement that makes travel insurance mandatory.In Indonesia, there is also no regulation that requires domestic or international travelers to have travel insurance when travelling.

 

However, there are some situations where travel insurance can be a mandatory requirement.

 

For example, when applying for a Schengen Visa to travel to countries in Europe. In this case, you will need international travel insurance to meet the terms and conditions of the visa application. Travel insurance can provide protection against financial loses and emergency assistance, especially when you are abroad.

 

It is advised to consider having a travel insurance to protect yourself from potential risks that may occur during the trip.

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Does the flight ticket price include insurance?

Answer

The price of a plane ticket generally does not include travel insurance and only covers the cost of the flight and some standard services.

 

You have the option to add insurance when booking a ticket or choose a separate policy according to your travel needs. 

 

If you do not choose this option, insurance can be purchased separately from insurance companies like Oona to get a policy that best suits your travel needs.

 

Click here to buy Oona travel insurance to make sure you are protected during your trip.

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How to file a claim?

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How to file a claim?

  • Before you claim

    Prepare and collate all the required documents and claim details for submission.
    Click here to see the required documents.

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  • Submitting the claim online

    Fill out the online claim form and upload the required documents online.

    Make a Claim

    Other Ways to File a Claim 

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  • Track your claim

    Claim result will be informed within 5 business days upon submissions of all required documents to Oona.

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