Home Insurance

Complete protection for a comfortable and safe home

Looking to insure your home?

Protect your house and its contents.

Need more information?

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Types of

Home Insurance

Oona offers many types of home vehicle insurance, each desires to address various coverages needed.

Home Insurance

  • Providing maximum protections for your house which include damage of building and items in the house

Home Guardia

  • Coverage for loss or physical damage of goods, in unexpected, sudden and unintentional way from any cause other than the things that are excluded in the General Exceptions or Special Exceptions

Home Guardia (Flexas Risks)

  • Providing more specific coverage to protect against loss or damage caused by fire, lightning, explosion, fallen aircraft and smoke (FLEXAS). The wording used is based on the Indonesian Fire Insurance Standard Policy wording from AAUI.
Comparation Table

Coverage and Benefits

Compare the various coverage and benefits of each of our house protection solutions and choose what's best for you.







PA Householder

MAA Services

Period of Insurance






PAR Munichre







Included IDR10M




IDR10M/person for 5 householder and 2 workers at home (free premium)



1 Year

1 Year

1 Year

Additional Coverage*:

*Optional with additional premium


Home Assistance

To ensure your convenience, we provide Home Assistance Facility

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24/7 Assistance Service

You can easily get products and insurance policy information and make claims report

Read More

Oona Other Protection solutions

Oona's commitment is to provide protection against the risk of loss, with various types of coverage, such as Fire Insurance, Property Insurance, Motor Vehicle Insurance, Travel Insurance, Liability Insurance, Cargo Insurance, Heavy Equipment Insurance, and Health Insurance.


Claim Report

Contact Oona Integrated Claims immediately via the Call Center, WhatsApp Business, Email, or via the Website.

Complete the claim document and fill out the claim form.

Claim payment is within 30 (thirty) calendar days from the date of the agreement.

Report a claim


How to buy Home Insurance product?

You can contact the Marketing Team at the Oona Branch and Marketing Office. You can find a list of addresses and telephone numbers of Oona Marketing and Branch Offices on the Customer Support page.

Apart from that, you can also fill in your personal data in the form on the Home Insurance product page, and we will contact you soon.

How long is the coverage period provided by Residential Home Insurance?

The coverage provided by Oona Home Insurance is for a period of 12 (twelve) months

How to pay the Oona Home Insurance premium?

Payment of Oona Home Insurance premium can be made by cash, cheque, giro, transfer or by other agreed means.

What should I do if there is loss or damage to the house?

You can fill out the Home Insurance Claim Report form found on the Claim Report form on the Claim Report page on the Oona website. For claims submission and further information, please contact the 24-hour Call Center at (021) 280 90111.

If you have difficulty filling out the claim reporting form, for those of you who are in the Jakarta area, you can directly contact the Oona Integrated Claims section at number (021) 4585 1018 or via SMS to number 087782828121. Meanwhile, for those of you who are outside the area of Jakarta, you can contact the nearest Oona Branch Offices. Click on the Customer Support page to get information about Oona Branch Offices. The Customer's obligations in the event of loss and/or damage can be seen in the Policy Wording.

When can I submit a claim after the policy is activated?

The customer can submit a claim after the policy is activated, during the period the policy is still valid

How long does it take to process a claim?

Payment of compensation within 30 (thirty) calendar days from the date of the agreement

After I submit a claim, how can I monitor my claim process?

To find out the location and/or status of your claim, you can fill out the form on the Claim Status page.

What should I do if my policy is lost or damaged?

Immediately contact the nearest Branch and Marketing Office, by bringing a letter of loss, or by calling the 24-hour Call Center at (021) 280 90111 which will assist you in arranging a duplicate policy.


You can see more complete information on the Insurance Policy that you have, which consists of a Policy Summary and Policy Terms (policy wording). These documents contain everything that is guaranteed and what is not guaranteed in your insurance policy. The Policy Summary contains details about the policyholder, the risk insured, the period of insurance and details of the insurance premium.

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