Please keep these following documents below handy when you file your claim

Check how to claim

STNK

Vehicle Registration Number

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Driving License

Your Driving License

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KTP

Your Identity Card

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Damage Photographs

Photographs of Vehicle Damage

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KTP

Your Identity Card

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Medical Documents

Any supporting Medical Bills to be reimbursed

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Boarding pass / Flight Tickets

Passenger Ticket or boarding pass issued by the airline

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KTP

Your Identity Card

alt text

Medical Documents

Any supporting Medical Reports/Bills to be reimbursed

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KTP

Your Identity Card

alt text

Damage Photographs

Damage Photographs

alt text

Got a question?

We do our best to respond in a timely fashion.

How long is the coverage period provided by the Cargo Insurance?

Answer

This coverage starts from the time the insured goods leave the warehouse or storage place mentioned in the Policy Schedule to start the trip, continues for the duration of the reasonable journey and ends on:

1. when the goods are handed over at the recipient's warehouse or at another final warehouse or storage place at the destination mentioned in the Policy Schedule;
2. when the goods are handed over at the warehouse or other storage place chosen by the Insured either before or at the destination mentioned in the Policy Schedule, which are used for:
-off-site storage,
-or allocation or distribution, or when the time expires 7 (seven) days after the goods have been unloaded from the ship at the last port of discharge; whichever happened first.

Questions
How long is the coverage period provided by the Cargo Insurance?
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After I submit a claim, how can I monitor my claim process?

Answer

To find out the status of your claim, you can fill out the form on the Claim Status page.

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After I submit a claim, how can I monitor my claim process?
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What should I do if my policy is lost or damaged?

Answer

Immediately contact the nearest Branch and Marketing Office, by bringing a letter of loss, or by calling the 24-hour Call Center at (021) 280 90111 which will assist you in arranging a duplicate policy.

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What should I do if my policy is lost or damaged?
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How to pay the Cargo Insurance premium?

Answer

Payment of Cargo Insurance premiums can be made by cash, check, giro, transfer or by other methods agreed upon.

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How long does it take to process a claim?

Answer

Payment of compensation within 30 (thirty) calendar days from the date of the agreement.

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How long does it take to process a claim?
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How to buy a Cargo Insurance product?

Answer

You can contact the Marketing Team at the Oona Branch and Marketing Office. You can find a list of addresses and telephone numbers of Oona Marketing and Branch Offices on the Customer Support page.

Apart from that, you can also fill in your personal data in the form on the Cargo Insurance product page, and we will contact you soon.

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How to buy a Cargo Insurance product?
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When can I submit a claim after the policy is activated?

Answer

The customer can submit a claim after the policy is activated, as long as the policy is still valid.

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When can I submit a claim after the policy is activated?
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What should I do if my shipment is lost or damaged?

Answer

You can fill out the Cargo Insurance Claim Reporting form which is available on the Claim Report form on the Claim Report page on the Oona website. For claims submission and further information, please contact the 24-hour Call Center at (021) 280 90111.

If you have difficulty filling out the claim reporting form, for those of you who are in the Jakarta area, you can directly contact the Oona Integrated Claims section at number (021) 4585 1018 or via SMS to number 087782828121. Meanwhile, for those of you who are outside the area of Jakarta, you can contact the nearest Oona Branch Offices. Click on the Customer Support page to get information about Oona Branch Offices. The Customer's obligations in the event of loss and/or damage can be seen in the Policy Wording.

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What should I do if my shipment is lost or damaged?
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How do I buy Health Insurance or Personal Accident Insurance products?

Answer

You can contact the Marketing Team at the Oona Branch and Marketing Office. You can find a list of addresses and telephone numbers of Oona Marketing and Branch Offices on the Customer Support page.

In addition, you can also fill in your personal data in the form on the Health Insurance and Personal Accident Insurance product pages, and we will contact you soon.

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How do I buy Health Insurance or Personal Accident Insurance products?
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What should I do if my policy is lost or damaged?

Answer

Immediately contact the nearest Branch and Marketing Office, by bringing a letter of loss, or by calling the 24-hour Call Center at (021) 280 90123 which will assist you in arranging a duplicate policy.

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What should I do if my policy is lost or damaged?
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