Customer Service

You can contact the Marketing Team at the OONA Insurance Branch and Marketing Office. You can find a list of addresses and telephone numbers of OONA Insurance Marketing and Branch Offices on the Customer Support page.

In addition, you can also fill in your personal data in the form on the Health Insurance and Personal Accident Insurance product pages, and we will contact you soon.

The coverage provided by Health Insurance is for a period of 12 (twelve) months.

Payment of Health Insurance or Personal Accident Insurance premiums can be made by:

1. Bank Transfer
2. Full Payment using Credit Cards and Debit Cards from all issuing banks

You can fill out the Health Claim Reporting form found on the Claim Reporting page on the OONA website. To submit a claim and further information, please contact the 24-hour Call Center at (021) 280 90123. You can also submit a claim through the OONA Health Apps.

The customer can submit a claim after the policy is activated, as long as the policy is still valid.

You can find a list of OONA Health Provider on the Hospitals Partners page.

Immediately contact the nearest Branch and Marketing Office, by bringing a letter of loss, or by calling the 24-hour Call Center at (021) 280 90123 which will assist you in arranging a duplicate policy.

You can contact the Marketing Team at the OONA Insurance Branch and Marketing Office. You can find a list of addresses and telephone numbers of OONA Insurance Marketing and Branch Offices on the Customer Support page.

Apart from that, you can also fill in your personal data in the form on the Travel Insurance product page, and we will contact you soon.

Payment of Travel Insurance premiums can be made by cash, check, giro, transfer or by other methods agreed upon:

1. Cash through the cashier at OONA head office
2. Transfer via bank to OONA account
3. Through a check/giro/bank draft addressed to OONA.

This policy does not have a premium payment grace period. If the Policy Holder chooses a short term Policy, the premium must be paid in full before the Policy's effective date; If the Policy Holder chooses an annual Policy, the payment grace period is thirty (30) days from the Policy issuance date.

You can fill out the Claim Reporting form found on the Claim Reporting page on the OONA website. For claims submission and further information, please contact the 24-hour Call Center at (021) 280 90111.

If you have difficulty filling out the claim reporting form, for those of you who are in the Jakarta area, you can directly contact the OONA Integrated Claims section at (021) 4585 1018 or via SMS to number 087782828121. Meanwhile, for those of you who are outside the Jakarta area, You can contact the nearest branch of OONA Insurance. Click on the Customer Support page to get information about OONA branches. The Customer's obligations in the event of loss and/or damage can be seen in the Policy Wording.

The customer can submit a claim after the policy is activated, as long as the policy is still valid.

Payment of claims can be made within 14 (fourteen) working days or no later than 30 (thirty) calendar days from the existence of a written agreement between OONA and the Insured or certainty regarding the amount of compensation to be paid.

To find out the status of your claim, you can fill out the form on the Claim Status page.

Immediately contact the nearest Branch and Marketing Office, by bringing a letter of loss, or by calling the 24-hour Call Center at (021) 280 90111 which will assist you in arranging a duplicate policy.